BOOKING AND CANCELLATION POLICY
BOOKING AND CANCELLATION
All the bookings have to be passed to
our New Delhi office and will be done only after receipt of a deposit. The amount of deposit will
depend on the package, type of hotels and the dates. During Christmas and New Year, rooms are
confirmed against full non-refundable deposits. The train and flight tickets can be purchased
against full payments.
We need the following information at the time of
bookings:
Hotel bookings : Name, nationality
and arrival/departure details with timings.
Tour bookings
: Name, nationality and arrival/ departure details with timings.
Flight bookings : Name, nationality with gender
(male or female) & passport details.
Train bookings :
Name, nationality with gender (male or female), birth dates and a copy of
passport.
For groups, the policies depend on the
hotels being used. The cancellation policies for Individuals is:
Cancellation received from booking date to 30 days prior to arrival into India - 10% of
total billing.
Cancellation received less than 29 days upto 21 days prior to
arrival into India - 50% of total billing.
Cancellation received less than 20 and
upto 15 days prior to arrival into India - 75% of total billing.
Cancellation
received less than 14 days prior to arrival into India - 100% of total billing.
At times, certain services or hotels can ONLY be
reserved against deposit or full payment, which of course will be advised to you in advance and
accordingly charged also .
MOST IMPORTANT: ONCE WE ISSUE THE NON REFUNDABLE
GUARANTEED VOUCHERS TO THE HOTELS, THERE WILL NOT BE ANY REFUND, IRRESPECTIVE OF THE TIME OF
CANCELLATION.
CANCELLATION POLICY FOR INDIVIDUALS
For groups, the policies depend on the hotels being used.
Cancellation
received from booking date to 30 days prior to arrival into India - 10% of total
billing.
Cancellation received less than 29 days upto 21 days prior to arrival
into India - 50% of total billing.
Cancellation received less than 20 and upto 15
days prior to arrival into India - 75% of total billing.
Cancellation received
less than 14 days prior to arrival into India - 100% of total billing.
At times,
certain services or hotels can ONLY be reserved against deposit or full payment, which of course
will be advised to you in advance and accordingly charged also. Also for travel during Peak seasons
(November - February) since we have to make non-refundable advance payments to hotel 45 - 60 Days in
advance so any cancellation received after this will lead to 100% amount being
charged.
MOST IMPORTANT: ONCE WE ISSUE THE NON
REFUNDABLE GUARANTEED VOUCHERS TO THE HOTELS, THERE WILL NOT BE ANY REFUND, IRRESPECTIVE OF THE TIME
OF CANCELLATION. CANCELLATION POLICY - For Flight & Train reservations:
Once the Flight tickets ISSUED in Normal Economy class, there will be
cancellation of US$ 25 per person/ sector. For Flight tickets issued under INSTANT PURCHASE/
CHEAPER/SPECIAL airfares, full cancellation fees will be applicable. No layover or compensation may
be available in case of any cancellation of flight or late running of a flight in case of Low Cost
Airlines.
For Train ticket, once issued, the cancellation of US$ 5 per
person per sector will be applicable if cancelled more than 3 days prior to travel. Certain trains
like Shatabdi Express, Palace on Wheels, Tatkal (special fare) etc. do not fall in this category of
cancellations and cancellation of the reserved space on these trains is subject to cancellation of
20-50% at any time. No layover or compensation is offered by the Railways in case of any
cancellation of a train journey or late running of a train.